Customer service representative French

Over de organisatie

By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals (nurses, physicians, procurement departments, suppliers, national health care bodies, and others). Internally, you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).

When joining Customer Care & Order Operations, you will get the opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.

We are specifically looking for candidates that live within a max. 80km radius of Heerlen, Netherlands.

Dit ga je doen

As a Customer Service Representative, you are the first point of contact for customers and sales representatives. You will play a key role in ensuring high customer satisfaction by managing orders, answering inquiries, and proactively solving potential issues.

Your main responsibilities include:
•    Managing customer orders from receipt to delivery, ensuring accuracy and timeliness.
•    Handling customer inquiries via email, phone, or other channels.
•    Resolving order-related issues, such as delays, product availability, and delivery schedules.
•    Collaborating with internal teams, such as sales, supply chain, and finance, to ensure smooth operations.
•    Maintaining customer records and order documentation in our system.
•    Supporting the continuous improvement of customer service processes.

Wat wordt er van jou verwacht?

Must-Have Qualifications
To be successful in this role, you should have:
•    Fluency in French and English (spoken and written).
•    Previous experience in customer service, order management, or sales support.
•    Strong communication and problem-solving skills.
•    Ability to multitask and prioritize in a fast-paced environment.
•    Experience with SAP or other ERP systems is a plus.

Het aanbod

What We Offer
•    A competitive salary between €3000 – €3400 gross per month based on a 40-hour workweek and a benefits package.
•    Opportunities for career development in a global company.
•    A diverse and inclusive work environment.
•    Hybrid working model: combination of office-based and remote work.

We are a global leader in healthcare technology, dedicated to improving lives through medical innovations. Our mission is to alleviate pain, restore health, and extend life. With over 90,000 employees worldwide, we strive to bring groundbreaking technology to patients everywhere.